1. Introduction
PIPS ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and services.
2. Information We Collect
Account Information
When you create an account, we collect your name, email address, and organization details. Authentication is handled securely through our identity provider.
Usage Data
We automatically collect information about how you interact with our services, including pages visited, features used, and timestamps. This helps us improve the product experience.
Project Data
Any content you create within PIPS — including projects, forms, tickets, and team configurations — is stored securely and associated with your organization.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Authenticate your identity and manage your account
- Send transactional emails (invitations, notifications)
- Analyze usage patterns to improve the product
- Ensure security and prevent abuse
4. Data Sharing
We do not sell your personal data. We may share information with third-party service providers who assist in operating our platform (hosting, email delivery, analytics), but only as necessary to provide our services. All providers are contractually obligated to protect your data.
5. Data Security
We implement industry-standard security measures including encryption in transit (TLS/SSL), encryption at rest, row-level security policies, and regular security audits. Access to your data within your organization is controlled by role-based permissions.
6. Data Retention
We retain your data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Export your project data
- Withdraw consent for optional data processing
8. Cookies
We use essential cookies for authentication and session management. We may use analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or an in-app notification. Continued use of the service after changes constitutes acceptance of the updated policy.
10. Contact
If you have questions about this Privacy Policy, please contact us at hello@pips-app.com.