Impact Metrics

Capture quantitative baseline metrics (financial cost, time wasted, defect rate, customer satisfaction) before improvement begins — enables ROI calculation in Step 6

Step 1: Identify

Facilitation Guide

Gather the team for a 60-minute session. Start with each person silently writing what they believe the problem is (5 min). Share and cluster similar statements (15 min). Draft a unified As-Is / Desired State / Gap statement together (20 min). Quantify the impact with available data (15 min). Close by confirming team agreement on the statement (5 min).

Other Tools in Step 1

Problem Statement

Define As-Is, Desired State, and Gap

Impact Assessment

Quantify the problem impact

List Reduction

Narrow a long list of candidate problems to a manageable shortlist through structured elimination

Weighted Voting

Prioritize options by distributing a fixed number of votes across candidates

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Back to Step 1: Identify