Chapter 10
Every Department
PIPS works in every department — IT, operations, finance, HR, marketing, clinical. This chapter shows how the framework adapts to different contexts.
One of the most common objections to process improvement is "That works in manufacturing, but we are different." Every department believes its work is unique. And they are right — the content of the work varies. But the structure of problem solving does not.
The six PIPS steps work the same whether you are fixing a claims processing error, reducing employee onboarding time, or improving marketing campaign conversion rates. The tools are the same. The discipline is the same.
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- •PIPS adapts to any department — the steps and tools are universal
- •The content of problems varies; the structure of solving them does not
- •Cross-departmental PIPS projects reveal systemic issues that no single team can see